InfoSAWIT, AGEO – UD Trucks Indonesia, a commercial truck company within the base in Japan, realized that every commercial issue would not be solved by itself. Besides conducting professional research on a product by reliable technicians, mechanical work is the main component of a successful after-sale in UD Trucks whole over the world. That is why this year UD Trucks Indonesia gets close collaboration and coordination with many sectors by focusing to go forward in Gemba Challenge 2022 in Ageo, Japan together with Astra UD Trucks, and United Tractors.

The final competition of Gemba Challenge 2022, an after – sale competition for the mechanists of UD Trucks whole over the world was just held in Japan. The two year – competition crowned after sale department of UD Trucks Indonesia - team as the first and second winners.

To escalate the quality of human resources both in sale services and after sale services which are limited, become the general challenge in truck industries.

It was the fourth competition since 2014. More than 2.000 participants representing UD Trucks from many countries joined UD Gemba Challenge this year.

After being vacuum for 4 years, this year 6 hub (regions) competed to be the best after sale team in the world. The qualification of Gemba Challenge 2022 started in February 2022 with the first - two rounds were online (theory). The final was on the spot at UD Experience Center, Ageo, Japan as the head quarter of UD Trucks for two days on 9 - 10 November 2022.

In the final, 6 teams were selected – two from Indonesia, one from South Africa, one from Saudi Arabia, one from Thailand, and one from Philippine. They competed to show up their skills and knowledge to solve every problem about heavy duty quester.

In the final of Gemba Challenge 2022, Indonesia got two teams, they were from ID team of United Tractors that succeeded to get the first rank and Keciwis team of Astra International Sales Operations which successfully got the second rank after defeating other contestants.

“I am proud that every mechanist in UD Trucks representing Indonesia could get the victory in the competition which ran globally. It is the real evidence that human resources in Indonesia could cooperate and deliver the best services with the standards in the globe, could fulfill the high satisfaction level for every loyal customer of UD Trucks in Indonesia. This victory would be the sweetest present for UD Trucks Indonesia to end this year,” Vice President Director UD AMI, Rachmat Samulo said. (T2)